Return Policy
If something isn't working as described, we'll make it right — fix first, full refund if we can't.
30-Day Money-Back Guarantee
We stand behind our products. If the product doesn't work as described, tell us within 30 days — we'll troubleshoot first, and if we can't resolve it, you get a full refund.
Refund Eligibility
Our 30-day refund applies to all paid PlugMonkey products:
- PlugMonkey Chrome Extension Licenses ($6.99 - $49.99)
- Any other paid products or services from PlugMonkey
We focus on making things work rather than sending money back. If you hit a bug, a setup snag, or something doesn't behave as described — reach out. Most issues resolve in a single reply. When we can't solve it, you get a full refund.
Note: Free versions of our extensions are not eligible for refunds as they are provided at no cost.
Subscription Cancellation
You can cancel your monthly or yearly subscription at any time. Cancellation stops future billing, but your license remains active until the end of your current paid period.
Manage Your Subscription
Visit the customer portal to cancel, update payment methods, or download invoices.
How to Request a Refund
Submit your request through our support form — it's the fastest way to reach us. Here's what happens next:
1. Submit your request
Use our support form with your order email and a brief description of what isn't working.
2. We troubleshoot
Our support team tries to fix the issue first — most bugs and setup questions resolve in one email.
3. Refund if we can't solve it
If the issue can't be resolved, we issue a full refund to your original payment method within 2-3 business days.
Important Information
What We Need:
- Your purchase email address
- Order confirmation number or transaction ID
- A brief description of what isn't working
Refund Timeline:
- Credit Cards:3-5 business days
- PayPal:1-2 business days
- Bank Transfers:5-7 business days
Processing times may vary depending on your financial institution.